Trades Dispatcher

Responsibilities

• Interact with customers via phone, email, or online platforms to understand their service requirements and provide appropriate assistance.
• Address customer inquiries, provide information, and resolve any service-related issues in a professional and courteous manner.
• Receive service requests and determine the urgency and nature of each request.
• Schedule service appointments based on customer availability and technician availability.
• Assign appropriate technicians or service providers to each job, considering factors such as skillset, location, and workload.
• Reschedule calls when necessary to accommodate emergencies.
• Optimize the routing of technicians or service providers to minimize travel time and maximize efficiency.
• Cookordinate with field personnel to ensure they have the necessary equipment, tools, and supplies to complete assigned tasks.
• Track the progress of ongoing jobs and communicate any delays or changes to customers and technicians.
• Manage trade-related administrative tasks, such as processing purchase orders, invoices, and payments.
• Maintain accurate records of trade transactions, including receipts, bills of lading, and customs documentation.
• Generate reports on service activities, trade-related expenses, and inventory levels.
• Analyze data to identify trends, improve efficiency, and enhance customer satisfaction.
• Relay important information, instructions, and updates to the relevant parties in a clear and timely manner.
• Coordinate with other departments, such as customer support, sales, and billing, to ensure seamless service delivery and trade operations.
• Serve as a central point of contact for customers, technicians, suppliers, and other stakeholders.
• Handle emergency service requests promptly and effectively, prioritizing urgent situations and dispatching technicians accordingly.
• Follow established protocols and procedures for handling emergency situations, including notifying appropriate authorities when necessary.

Requirements

• A high school diploma or equivalent.
• Additional certification or training in customer service or dispatching is a plus.
• Proven experience in a customer service or dispatching role, preferably in a home services or similar industry.
• Familiarity with trade-related administrative tasks such as purchase orders, invoices, and customs documentation.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities with the ability to work in a fast-paced environment.
• Proficiency in using computer systems, dispatch software, and office productivity tools.
• Knowledge of geographic areas and routes to optimize technician assignments.
• Ability to remain calm and composed under pressure, especially during emergencies.
• Attention to detail and a commitment to maintaining accurate records.
• Flexibility in working hours, including evenings, weekends, and holiday rotation, to ensure appropriate coverage.

Benefits

• 4% 401k Match
• Health, Dental, Vision, Insurance
• LTD (Life Insurance)
• 120 hours of Paid Time Off (PTO)