Dispatcher

PRIMARY PURPOSE

As a dispatcher, you will manage and direct work activities of drivers and coordinate the flow of goods to our retail stores efficiently, safely, and legally for our business. You will serve our customers efficiently and consistently while reducing the cost of deliveries through proper driver and equipment assignments and effectively routing inbound and outbound loads. You will use your skills to reduce road costs through innovative routing decisions which directly affect transportation revenue lines.

DUTIES AND RESPONSIBILITIES

• Call stores to notify them of delivery schedule changes, delays, early arrivals, or any conflicts with accurate scheduling of deliveries
• Dispatch available grocery/perishables loads and maintain delivery logs for all delivery tickets and outbound/inbound loads as drivers return with delivery tickets to ensure accurate flow of dispatch operations and on-time arrivals and departures
• Aid drivers when needed
• Set up salvage pick-ups when needed
• Complete any required reports assigned
• Effectively manage all aspects of work through use of the Transportation System
• Cook up with several work units to balance and reach projected daily workloads with contract carriers, including LTL & TL freight
• Act as a key contact person for all outside customers, interacting on a daily basis for scheduling pick-ups, deliveries, appointments between retail, for-hire and backhauls
• Cook up planning and decision making in order to best aid the flow of operations of various groups throughout distribution
• Aid and help resolve payroll hours through clarification of job assignment
• Cook up work flow with other terminals
• Maintain compliance with Delhaize America standards in the areas of accuracy, safety and productivity

QUALIFICATIONS

• Able to meet production standards set by the company
• Able to use personal computer for data entry and research purposes
• Highly motivated self-starter and team player with strong attention to detail and the ability to prioritize multiple tasks in a fast-paced environment

PHYSICAL REQUIREMENTS

• Able to reach, stoop, bend and lift up to and including 30 lbs.
• Able to work in a warehouse environment with varying conditions (i.e. cool temperatures, concrete floors, powered industrial trucks)

PREFERRED REQUIREMENTS

• High School Education
• Knowledge of the transportation function along with a working knowledge of DOT regulations and requirements
• Excellent customer service, verbal, and written communication skills
• Able to meet production standards set by the company
• Able to use personal computer for data entry and research purposes
• Highly motivated self-starter and team player with strong attention to detail and the ability to prioritize multiple tasks in a fast-paced environment