Trade Sales Representative

About the role

The Trade Sales Consultant is responsible for building the Pella brand within the trade industry as their premier choice for window and door solutions. This position requires significant time spent hunting for new trade customers and at customer sites to generate account growth through planned quality meetings.

Responsibilities

• Achieving individual sales and customer satisfaction goals and objectives.
• Networking, lead and referral generation.
• Actively representing Pella at company-sponsored events, professional group invitations, trade association meetings, and builder home shows.
• Generating sales by acquiring new customers while building loyalty within existing customer relationships.
• Responding to client concerns and applying independent decision-making while striving for first-time resolution on all client problems and issues.
• Maintaining an exceptional level of expertise of products/services relating to Pella's customers, as well as staying abreast of the competitive landscape.
• Striving to build strong customer relationships by engaging in a consultative sales approach to recommend the products, total solutions, and consistent follow-up that satisfy the needs of the customer.
• Ensuring quotes and orders are accurate following company sales procedures.
• Educating customers on manufacturer installation guidelines and measuring of openings to ensure accuracy of product ordering and applications.
• Leveraging other Pella team members/departments to assist with specific product requirements.
• Thanking clients and encouraging a continuing relationship by acting as their central point of contact.
• Understanding and adhering to the Trade Selling Process in all aspects of sales-related interactions.
• Collaborating with the Operations teams to ensure successful after-sale service requirements and installations.
• Interacting with the Account Receivable department to address any potential billing/payment issues of customers.
• Strong CRM systems tool capabilities leveraged to manage all customer interactions and proactively communicate to customers.
• Occasionally working variable, non-traditional hours and making themselves available for customers during evenings and weekends.

Requirements

The ideal candidate should have:

• Able to develop partnerships with other businesses that serve the same customers.
• Provide superb customer service and generate referrals from one customer to others.
• Create a sense of trust and reliability with customers.
• Skilled at relating to a variety of customers - balances poise and integrity with a service mentality.
• Able to negotiate, build value, and address objections towards closing a sale.
• Work collaboratively with Pella team members and customers.
• Enjoys working in a fast-paced environment with a high sense of urgency.
• Strong problem-solving skills.
• Energized by meeting and engaging new people, skilled networker.
• Demonstrates confidence balanced with humility.
• Tenacious, able to persevere through sales challenges and setbacks.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available.
• Excellent influencer - can sell something new, shift paradigms, convey the value proposition.
• Seeks out internal experts and utilizes their knowledge.
• Able to accurately read, interpret, and take-off blueprints.
• Adaptable to changing processes and priorities.
• Works well without close supervision but always keeps their manager informed.
• Focused on details and follow-through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

Qualifications include:

• Experience in sales or customer service preferred.
• Ability to work independently and manage multiple tasks.
• Knowledge of window and door products and installation processes.
• Strong communication and interpersonal skills.
• Ability to travel and work in various locations.

Benefits

Pella offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The Trade Sales Consultant may occasionally work variable, non-traditional hours and make themselves available for customers during evenings and weekends.

Skills

• Able to develop partnerships with other businesses that serve the same customers.
• Provide superb customer service and generate referrals from one customer to others.
• Create a sense of trust and reliability with customers.
• Skilled at relating to a variety of customers - balances poise and integrity with a service mentality.
• Able to negotiate, build value, and address objections towards closing a sale.
• Work collaboratively with Pella team members and customers.
• Enjoys working in a fast-paced environment with a high sense of urgency.
• Strong problem-solving skills.
• Energized by meeting and engaging new people, skilled networker.
• Demonstrates confidence balanced with humility.
• Tenacious, able to persevere through sales challenges and setbacks.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available.
• Excellent influencer - can sell something new, shift paradigms, convey the value proposition.
• Seeks out internal experts and utilizes their knowledge.
• Able to accurately read, interpret, and take-off blueprints.
• Adaptable to changing processes and priorities.
• Works well without close supervision but always keeps their manager informed.
• Focused on details and follow-through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Company Information

Pella is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.