Trade Desk Specialist - must be willing work 10:30am - 7:30pm CST

Responsibilities

• Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
• Perform daily system checks and periodically review audit logs to verify system changes.
• Monitor active production, disaster recovery, and certification/s environment systems and ensure Cboe platforms and systems are operating as expected.
• Take direct action to resolve known issues.
• Provide customers, regulators, and the business with live updates related to systems and trading issues.
• Support exchange platform processes including equity listing, service cancel orders, trade reviews, price adjustments, clearing support, self-help declarations, order routing changes, futures settlement price verifications, block trades, and ECPRs.
• Act as a liaison between different stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams.
• Participate in defining and designing new features and functions, testing changes to systems and platform functionality prior to deployment, and resolving systemic issues.
• Conduct analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis, and resolve customer issues for Cboe trading systems and other platforms.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
• Update internal technical and operations procedures within the Operations team’s Confluence space. Draft technical notices and updates to technical specifications.
• Onboard new clients, establish client access to platforms, provision new services, assist customers with establishing default settings, and conduct API certification sing and support.
• Regular attendance at the workplace in a traditional office environment may be required.
• Perform other related duties as required or requested.

Requirements

• High School Diploma, GED, Trade, Technical or Vocational School
• Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 8 months of service required
• At least 3-5 years experience in a security related or technical support position
• At least 2+ years with UNIX Shell
• At least 2+ years with SQL
• At least 2+ years with Agile Development Methodology

Qualifications

• Experience with Cboe’s Application Programming Interfaces (APIs)
• Ability to work independently with little to no direct supervision
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Knowledge of market structures and trading systems
• Experience with market data, order entry, and web service APIs

Skills

• Technical Support
• System Monitoring
• Agile Development
• SQL
• UNIX Shell
• Market Data
• Order Entry
• Web Service APIs

Benefits

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• Generous paid time off, including vacation, personal days, sick days and annual community service days
• Flexible, hybrid work environment, where you choose where and how you work
• Health, dental and vision benefits, including access to telemedicine and mental health services
• 2:1 401(k) match, up to 8% match immediately upon hire
• Discounted Employee Stock Purchase Plan
• Tax Savings Accounts for health, dependent and transportation
• Employee referral bonus program
• Volunteer opportunities to help you give back to your communities