Track & Trace

Who We Are: Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off. Job Description What We Are Looking For: As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN! Track & Trace Representative - Taylor, MI As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Enter new load orders into our proprietary web-based softwareInitiate “check calls” to track and trace drivers on all pickups and deliveriesCommunicate internal correspondence with drivers to ensure accurate documentationClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain and collect proper paperwork for each shipmentWork cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issuesMaintain an outbound call volume of 100 calls per day Qualifications Skills/Abilities: 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logisticsMust have strong attention to detailAbility to prioritize, balance, and organize information while completing multiple tasks. Above average proficiency in Google Drive and Microsoft SuiteExcellent written and verbal communication skillsExcellent teamwork skills Education and Experience: High school diploma or equivalent requiredAssociate's degree preferredCall center experience is a bonus Benefits: Full-time: 40 hours per weekOn-site training and career developmentPaid holidays, WFH days and paid time offInsurance benefits including but not limited to: Health, vision, dental, life, and disability401(k) Plan Additional Information Additional Information Competitive base salary commensurate with experienceDirect exposure to executive leadership and substantive matter ownership from day oneOn-site training and career development with a fast track to promotionInsurance benefits including: Health, vision, dental, life, and disabilityPaid holidays and paid time off after 90 days