Track and Trace Specialist

Primary Responsibilities

• Monitor and track freight movements utilizing various transportation and visibility platforms.
• Provide detailed shipment updates within Circle Logistics' TMS and customer systems.
• Manage customer communications through email, phone, and other communication channels.
• Update and maintain customer portals with accurate shipment information and milestone updates.
• Proactively identify potential service issues and communicate delays, exceptions, or concerns to internal teams and customers.
• Maintain accurate shipment records including pickup and delivery times, reference numbers, trailer information, and customer-specific requirements.
• Initiate and document check calls with carriers and drivers to ensure shipment visibility and service compliance.
• Cook up with internal operations, customer service, and sales teams to resolve shipment issues and provide solutions.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools and operational dashboards to support customer and management requests.
• Manage multiple customer requirements simultaneously while maintaining a high level of accuracy and responsiveness.
• Ensure timely communication and follow-up on all assigned freight.

Qualifications

• A High School Diploma, GED, or equivalent experience required.
• Previous experience in customer service, logistics, dispatching, transportation, operations, or related fields preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with excellent organizational and time-management skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable learning and utilizing transportation management systems (TMS), customer portals, and various software platforms.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Professional demeanor, strong work ethic, reliability, and positive attitude.