Track Supervisor

Responsibilities

• ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY.
• ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES.
• HAVE A WORKING KNOWLEDGE OF THE ANDRETTI BRAND, PRODUCT, POLICIES, AND PROCEDURES.
• COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS.
• WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS.
• ADHERES TO ANDRETTI INDOOR KARTING AND GAMES GENERAL WORK RULES AND DEPARTMENT PROCEDURES.
• ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.
• Maintains a clean and safe work area in compliance with ANDRETTI INDOOR KARTING AND GAMES POLICIES AND PROCEDURES.
• KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.
• PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED.

Requirements

• Experience/Knowledge/Skills/Abilities:
• 1+ year prior guest service experience required, preferably in a hospitality, restaurant or entertainment setting.
• Excellent verbal communication skills needed.
• The ability to perform job duties in a fast-paced and amplified (loud) environment.
• Work days, nights, holidays and/or weekends as required.
• Ability to use a point of sale system and other electronic equipment as needed.
• Physical demands include: performing functions which require organization, bending, reaching, turning, lifting up to 30 lbs, some positions requiring working in extreme temperatures, walking or standing for long periods of time.
• Desire and ability to smile throughout shift.