TPWD - Network Specialist I (Network Apprentice)

Hiring Contact: Gaylon Williams, 512-389-4554, gaylon.williams@tpwd.texas.gov

Physical Work Address: Texas Parks and Wildlife Department - Headquarters, 4200 Smith School Road, Austin, TX 78744

About the Role

Under the direction of the Network IT Operations Manager, this position performs entry-level network systems work. Assist with the installation, basic maintenance, and troubleshooting of the agency's network infrastructure. This position responds to routine service requests and escalates more complex issues to senior network staff. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

As students, paid work experience reflected on your application may be limited. Therefore, applicants are encouraged to include any additional educational, volunteer, civic/community engagement or life experiences that addresses the knowledge, skills and abilities reflected on this intern opportunity within the work experience section of the application.

Responsibilities

• Staff Support (50%)
  • Observe and assist senior staff with service requests, basic troubleshooting, and ticket management while building technical skills.
  • Learn to use monitoring tools to identify performance issues; assist in reporting findings and following corrective actions under guidance.
• Operational Support (30%)
  • Participate in staging, basic configuration, inventory tracking, deployment preparation, and RMA processes as instructed.
  • Shadow and assist in scheduled maintenance activities and network or voice projects, gaining exposure to real-world operational tasks.
• Record Management (15%)
  • Maintain accurate records under supervision and collaborate with Network Operations and IT teams to learn standard practices and operational workflows.
• Marginal Job Duties (5%)
  • Performs additional duties as assigned.
  • Complies with Agency, Division and Department rules, regulations, and procedures.

Requirements

• Graduation from High School or GED.
• Current enrollment in Austin Community College with a major or course work in information technology, computer science, or a related field.
• Must possess academic performance that is considered in good academic standing by college/university standards.
• Required to pass a national fingerprint-based background check to maintain employment.
• Applicants must be legally authorized to work in the United States and maintain that authorization throughout employment.
• Must conform to TPWD dress and grooming standards, work rules, and safety procedures.

Preferred Qualifications

• Experience in Information Technology, networking or related fields.

Skills

• Knowledge of what computer networks are and how they are used in an organization.
• Knowledge of common network devices (routers, switches, access points) by name and function.
• Awareness that networks can have performance issues and require monitoring.
• Awareness of hardware lifecycle concepts (equipment staging, deployment, and replacement).
• Skill in troubleshooting network connectivity and device issues.
• Skill in network monitoring and reporting tools under supervision.
• Skill in accurate documentation and records.
• Ability to learn and apply networking concepts and operational standards.
• Ability to adapt to new tools, technologies, and methods in a fast-paced environment.
• Ability to cross-train and backup tasks to gain operational experience.

Schedule

• Apprenticeship work week schedule to be mutually determined by supervisor and intern.
• Work location is at TPWD Austin Headquarters, 20 hours per week, Monday through Friday; alternative work schedules may be available.
• May be required to travel out-of-town 5% with possible overnight stays with advanced notice.
• May be required to operate a state vehicle.

Benefits

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off and group benefits.