Network Specialist I

Who We Are

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.

Position Overview

Responsible for monitoring the Network Operations Center (NOC) and reacting to alarms/events generated within an infrastructure monitoring platform based on corresponding procedures.

Benefits

• Company Provided Equipment
• Hybrid schedule
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401K with generous company match
• Pay increases through self-guided training
• Shift differential pay increase for evening shifts
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
• Education Enrichment up to $5,000 per year for qualified employees
• Employee Wellness Program

Position Responsibilities

• Troubleshoot and monitor activity throughout the network
• Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate
• Interact with departments to address issues identified within the network
• Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems
• Additional duties as assigned

Position Requirements

• High school diploma or GED required. Associates degree in Networking or IT preferred
• Minimum of 6 months within Mediacom Tier 2 or BTSC, or equivalent Cable TV/Broadband/Telecommunications experience required
• Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant
• Working knowledge of Cisco Technologies
• Working knowledge of DWDM and SONET
• Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus
• Excellent troubleshooting skills
• Good decision-making skills
• Ability to work under stress
• Ability to follow detailed procedures
• Ability to work within a team environment
• Excellent written and verbal communication and interpersonal skills

Pay

$19.00 - $24.00 an hour