TPWD - Network Specialist I (ACC Apprenticeship -

About the Role

TPWD’s mission is to manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing, and outdoor recreation opportunities for present and future generations. This apprenticeship, available only to currently enrolled Austin Community College (ACC) students, is an entry‑level network systems position under the direction of the Network IT Operations Manager. The incumbent assists with installation, basic maintenance, and troubleshooting of the agency’s network infrastructure, responding to routine service requests and escalating more complex issues to senior staff.

Responsibilities

• Staff Support (50% of time) – Observe and assist senior staff with service requests, basic troubleshooting, and ticket management while building technical skills. Learn to use monitoring tools to identify performance issues and assist in reporting findings and corrective actions under guidance.
• Operational Support (30% of time) – Participate in staging, basic configuration, inventory tracking, deployment preparation, and RMA processes as instructed. Shadow and assist in scheduled maintenance activities and network or voice projects, gaining exposure to real‑world operational tasks.
• Record Management (15% of time) – Maintain accurate records under supervision and collaborate with Network Operations and IT teams to learn standard practices and operational workflows.
• Additional Duties (5% of time) – Perform other duties as assigned and comply with agency, division, and department rules, regulations, and procedures.

Minimum Qualifications

• Graduation from high school or GED.
• Current enrollment in Austin Community College with a major or coursework in information technology, computer science, or a related field, and in good academic standing.
• No prior experience required.

Preferred Qualifications

• Experience in information technology, networking, or related fields.

Knowledge, Skills, and Abilities

• Understanding of computer networks and their organizational use.
• Familiarity with common network devices (routers, switches, access points) by name and function.
• Awareness that networks can experience performance issues and require monitoring.
• Knowledge of hardware lifecycle concepts (staging, deployment, replacement).
• Skill in troubleshooting network connectivity and device issues.
• Skill in using network monitoring and reporting tools under supervision.
• Skill in accurate documentation and record‑keeping.
• Ability to learn and apply networking concepts and operational standards.
• Ability to adapt to new tools, technologies, and methods in a fast‑paced environment.
• Ability to cross‑train and back up tasks to gain operational experience.

Working Conditions

The apprenticeship work week schedule is mutually determined by the supervisor and intern. Work is performed at TPWD Austin Headquarters, 20 hours per week, Monday through Friday; alternative schedules may be available. The position requires passing a national fingerprint‑based background check, compliance with TPWD dress and grooming standards, and adherence to safety procedures. Travel out‑of‑town may occur up to 5 % of the time, potentially with overnight stays. A state vehicle may be required. The environment is non‑smoking in state buildings and vehicles.

Schedule

20 hours per week, Monday‑Friday (flexible arrangements possible).

Hiring Contact: Gaylon Williams, 512‑389‑4554, gaylon.williams@tpwd.texas.gov