TPS, Product Communications Manager
About the role
The Treasury and Payments Solutions (TPS) Product Communications Manager leads the development and execution of internal and client-facing communications that support TPS products, product-level updates, business initiatives, and organizational priorities.
Responsibilities
Partner with internal groups to identify client communication needs related to TPS products, product changes, service updates, and business priorities.
Create comprehensive communication plans that define objectives, audiences, timing, channels, messaging, approvals, stakeholder roles, and execution steps.
Translate complex product, operational, and technology updates into clear, audience-appropriate communications for clients and internal partners.
Serve as a trusted communications advisor to TPS product, strategy, sales, and leadership partners.
Support daily client communications for product-level updates and engage in crisis communications related to system disruption events, helping the organization respond with clarity, urgency, and consistency.
Qualifications
Master's degree, or equivalent work experience, with 10 or more years of experience in project management activities and 2 or more years of managerial experience.
Proven ability to influence and coordinate across matrixed stakeholder groups without direct authority.
Strong writing, editing, message development, and executive-level communication skills.
Experience developing communication plans for product updates, business initiatives, organizational changes, or client-impacting events.
Sound judgment in sensitive, time-critical, or crisis communication situations.
Familiarity with crisis communications, change management, business readiness, or enterprise communication governance.