Principal Product Manager, Communications Platform

About the role

This position offers the opportunity to shape the future of customer communications through the creation of a scalable platform foundation. You will define the strategy, roadmap, and capabilities that enable teams to deliver personalized, reliable, and compliant customer experiences. Working at the intersection of product, engineering, compliance, and business teams, you will lead critical platform initiatives from vision to execution. The position focuses on building shared infrastructure, improving operational efficiency, and enabling faster innovation across multiple product areas. You will influence technical strategy while balancing immediate business priorities with long-term platform scalability. This is an ideal opportunity for a product leader passionate about building impactful platforms in a fast-moving, technology-driven environment.

Accountabilities

The Principal Product Manager will own the vision, strategy, and execution of a communications platform designed to support customer interactions across multiple channels. The role requires strong product leadership, technical collaboration, and the ability to align diverse stakeholders around scalable solutions.

• Define and execute the product strategy and roadmap for a shared communications platform, balancing short-term business needs with long-term platform goals.
• Partner closely with engineering teams to build platform capabilities including messaging APIs, delivery infrastructure, governance controls, and communication data models.
• Create scalable product foundations that allow teams to deliver customer experiences more efficiently while reducing duplicated efforts.
• Collaborate with engineering, compliance, risk, growth, servicing, banking, and other business teams to prioritize platform investments and influence technical direction.
• Develop capabilities that strengthen regulatory compliance, auditability, monitoring, and operational visibility across customer communications.
• Establish success metrics, analyze platform performance, and leverage customer insights and data to improve adoption and business outcomes.
• Evaluate external technologies, tools, and strategic partnerships that can extend platform capabilities and support future product evolution.
• Communicate product strategy effectively with technical and executive stakeholders while driving alignment across multiple teams.

Requirements

The ideal candidate is an experienced product leader with a strong background in building software platforms, infrastructure products, or complex technical solutions. You should be comfortable working with engineering teams, managing cross-functional initiatives, and translating technical concepts into business impact.

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field, or equivalent practical experience.
• 7+ years of experience in product management, with a proven track record of building and scaling software products.
• Experience leading platform, infrastructure, developer platform, or similar technical product initiatives.
• Strong experience partnering with engineering teams on APIs, distributed systems, platform capabilities, or technical architecture.
• Proven ability to lead complex, cross-functional product programs from strategy through successful delivery.
• Experience building or scaling communications, messaging, customer engagement, or interaction platforms is highly preferred.
• Familiarity with regulated industries such as financial services, fintech, marketplaces, or similar environments is a plus.
• Strong understanding of compliance considerations, governance frameworks, and operational requirements for customer-facing platforms.
• Ability to define long-term product strategies while managing changing priorities and business constraints.
• Excellent communication skills with the ability to influence senior leaders and technical teams.

Benefits

• Competitive compensation package with base salary, bonus opportunities, and annual equity grants.
• United States remote salary range: $187,900 - $260,000 USD.
• Comprehensive medical, dental, and vision coverage.
• Retirement savings plan with company matching contributions.
• Employee stock purchase program with discounted purchase options for eligible employees.
• Flexible paid time off, sick leave, and company holidays.
• Paid family and parental leave programs.
• Family-focused benefits supporting fertility, caregiving, and major life events.
• Employee Assistance Program offering mental health and personal support resources.
• Annual wellness allowance supporting personal development and well-being.
• Annual productivity allowance for tools and resources needed to work effectively.
• Remote-first work environment with opportunities for team collaboration and in-person connection.
• Professional growth opportunities and access to development resources.
• Employee resource groups and community-building initiatives.