Toyota Service Manager

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Makes sure the department's performance is tracked using appropriate reports, tracking systems and surveys.
• Fosters harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan to promote both new and repeat business.
• Understands and ensures compliance with federal, state, and local regulations affecting service operations, including but not limited to hazardous waste disposal and OSHA Right-to-Know.
• Ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

Requirements

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred

About the Dealership

The Pohanka Family of Dealerships is a group of 20 dealerships located in Northern Virginia, Maryland, Washington DC, and Texas. Founded in 1919, the Pohanka family and its associates have provided loyal customers with various convenient solutions since then. At Pohanka, you can work with a dedicated team of professionals who collaborate and encourage mutual success. The company is committed to helping your career grow and adding to your resume. Join our team and enhance your skills and achieve your potential!