TOYOTA SERVICE ADVISOR

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro area, starting as a single service repair facility in 1919. Our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided loyal customers with a variety of easy ways to meet their needs. At Pohanka, you can expect to work on a dedicated team of professionals with a collaborative approach that encourages success among all members. We are interested in helping your career and adding to your resume.

Why Work Here

• Time Magazine National Quality Dealer Award Winner
• The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
• Distinguished Service Citation from the Automotive Hall of Fame

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a plus
• Excellent communication skills
• Positive and outgoing personality
• Above average energy level
• Personal and professional integrity

Benefits

• Medical, Dental, Life, and Disability insurance
• 401K with Company Contribution
• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Bonus Programs
• Vehicle Purchase Programs