McGeorge Toyota - Service Advisor

Responsibilities

• Greets Customers in the service drive.
• Manages vehicle repair process from the time customer arrives until the vehicle is returned to the guest.
• Communicates maintenance and service needs that are identified during the service process.
• Communicate any changes in the estimate and/or promised time and follows-up with guests as necessary.
• Advises customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Communicates with the Parts department and technicians regarding job status and changes.
• Reviews finished repair orders for proper completion, pricing accuracy, and legibility.
• Aid customers with questions over the phone, Internet, and in person; Handles customer complaints with integrity and, when necessary, refers dissatisfied guests to the management for resolution.

Qualifications

• Organized and friendly personality
• Minimum of one (1) year working as a Service Advisor, preferably in a dealership.
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Must have a valid driver’s license and maintain an acceptable and safe driving record.
• Willing to submit to a pre-employment background check & drug screen