Toyota BDC Representative
Lexus of Knoxville · Knoxville, TN · 2 mo ago
Business DevelopmentFull-time
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
Dealership Benefits
- Insurance plans available for eligible full time associates
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Voluntary Accidental Insurance
- Voluntary Critical Insurance
- 401k retirement
- Paid Holidays for eligible associates
- Paid vacations for eligible associates
- Employee discounts
- Sick Leave for eligible associates
- Drug Free workplace