Tower Planner / Dispatch

About the role

The purpose of the Tower Planner role at SkyChefs is to ensure the efficient and timely planning and coordination of meal production for airline services within the production facility. This includes overseeing the allocation of resources, managing production schedules, and optimizing workflows to meet the demands of scheduled flights. The Tower Planner is responsible for maintaining high standards of quality, food safety, and operational efficiency, ensuring all meals are prepared and delivered in alignment with customer specifications and flight requirements.

Responsibilities

• Review Dispatch Sheets: Verify new routing information and ensure it aligns with the daily schedule.
• Liaise with Customers: Serve as the primary point of contact between LSG Sky Chefs and our airline customers, ensuring seamless communication and support.
• Gate and Ship Number Management: Accurately document gate and ship numbers and ensure they are updated as needed.
• Update and Communicate Changes: Track and update any gate changes, routing updates, or flight cancellations, and promptly relay relevant information to drivers and staff.
• Cultivate Strong Working Relationships: Cultivate strong working relationships with airline clients through clear and effective written and verbal communication.
• Cooking and Shipping Coordination: Work closely with ramp staff to resolve any catering-related issues or concerns efficiently.
• Provide Regular Updates: Provide regular updates and information to all levels of management to ensure smooth operations.
• Create and Deliver Reports: Create and deliver detailed reports for airline customers as needed.
• Inventory and Ordering: Oversee airline equipment inventory and manage the ordering process to ensure stock levels are maintained.
• Handle Customs Documentation: Handle all necessary customs paperwork and ensure compliance with regulations.
• System Operations: Operate ACE and other airline-specific information systems to manage operations.
• Perform Various Clerical Tasks: Perform various clerical tasks as assigned by management to support overall operations.

Qualifications

• Strong Communication Skills: Proficient in reading, writing, and speaking English.
• Basic Mathematical Abilities: Comfortable with essential math tasks.
• Computer Proficiency: Basic knowledge of computers, with the ability to quickly learn Microsoft applications (Word, Excel, Outlook) and other software systems.
• Customer Service Expertise: Strong interpersonal and customer service skills; ability to remain courteous and professional, especially over the phone.
• Shift Flexibility: Must be available to work a variety of shifts, as our operations run 24/7, 365 days a year.
• Composure Under Pressure: Ability to maintain professionalism and focus in high-pressure situations.
• Team-Oriented: Strong team spirit and ability to collaborate effectively with others.
• Detail-Oriented: Ability to read and understand dispatch sheets, identify routing changes, gate assignments, and shipment numbers.
• Multitasking Ability: Capable of managing multiple calls and radio communications simultaneously.
• Adaptability to Challenging Environments: Able to work under extreme pressure and varying temperatures.
• Regulatory Compliance: Must be able to obtain an AOA badge and customs sticker.
• Shift Flexibility: Ability to adjust to any shift or working hours, which may change based on shift bidding.