Tour Reception Coordinator - Orlando

About the role

Capital Vacations is looking for a friendly, organized, and customer-focused Tour Reception Coordinator to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Affiliate guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Requirements

• High School Diploma or GED required
• Previous administrative, receptionist, front desk, or customer service experience preferred
• Bilingual (English/Spanish) preferred
• Strong communication and organizational skills
• Professional, friendly, and detail-oriented
• Ability to multitask in a fast-paced environment

Qualifications

• None specified

Skills

• Customer service skills
• Administrative skills
• Organizational skills
• Communication skills

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Employee Travel Perks & Resort Discounts
• Paid Training
• Career Growth Opportunities

Pay

• $20.00 per hour

Schedule

• Full-Time