Lifestyle Coordinator - Orlando, FL

About the role

Welcome! Interested in becoming a Ranger? Read more. At RangeWater, we look for people who show up and work together to achieve success and make positive impacts on the lives we touch and enrich the communities we serve, as people are at the heart of everything we do. As a Ranger, we encourage you to explore possibilities and solutions for your own career success story and apply the same enthusiasm to help RangeWater remain THE leader and powerful force in Multi-Family Real Estate. Our Team Members play a pivotal role in the success of the company’s performance, and we look forward to witnessing your successful journey as a Ranger!

Core Values

• People-focused
• Collaboration
• Innovation
• Experience-centric
• Integrity
• Service
• Results-driven

What’s in for you?

• Competitive paid time off and benefits
• Paid holidays
• Medical, dental, and vision insurance
• 401(k) enrollment opportunity
• Employer-paid basic life and short-term disability
• Paid parental leave for birthing and non-birthing parents (after 6 months)
• Opportunity for savings in rent (property and ownership specific)
• Cell phone allowance

Job Description

Position Summary: Acts as the first point of contact and image ambassador representing the community to residents, neighboring businesses, and prospects to ensure the ultimate level of customer service is maintained. Executes the property's events, marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Understand and exude the Olea brand 'Four Branches of Wellness' each day through resident events, social media posts, and all resident interaction.
• Love (Emotional) Community service acts and passion projects such as neighborhood cleanup and volunteering at the local food bank.
• Live (Physical) Fitness & health in conjunction with contracted fitness instructors hired for onsite resident fitness training.
• Learn (Spiritual) Educational classes provided for individual growth.
• Indulge (Community) Shared food and drink resident events.

Performs all sales and leasing activities in person to achieve the property's revenue and occupancy goals by greeting and qualifying prospects face-to-face, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.

Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results by updating the Market Survey, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the property's established policies related to concessions, specials, and other programs to boost occupancy.

Designs and executes offsite marketing activities to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools (social media, e-mail, and other websites), and following other property-specific marketing plans, drives, and special programs.

Uses the on-site property management software application (Entrata, OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents as well as updates published building calendars (Building Link, Active Building, etc.). This includes, but is not limited to, managing all rentable areas (conference rooms, micro-offices, elevators, club room, etc.).

Lifestyle Director will also be responsible for the set-up and breakdown of these areas for any events hosted by the community or ownership group.

Ensures that the lobby, property, and show units meet the Company's standards for show quality by daily in person inspections of the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the property's maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.

Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls and other face-to-face contacts to finalize decisions to lease and/or renew. Residents should be assisted with service requests by logging into the system and called on their birthday. Residents should also be assisted with any concierge needs (taxi, dinner, laundry, pet services).

Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with RangeWater’s policies and performance expectations.

Organizational Responsibilities: Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

Identifies areas for improvement and offers suggestions to improve the property's efficiency, profitability, and productivity.

Keeps abreast of current changes in technology, leasing and sales tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information, and applies knowledge and practices to area(s) of responsibility.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Routine, local travel may be required to attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.