Facility Coordinator

About the role

Pleasant Valley Corporation is a successful, stable, family‑owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio. The company operates across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage, delivering comprehensive commercial property services with effective project management, proactive communication, top‑tier workmanship, and cutting‑edge solutions. As a Facility Coordinator, you will be the primary point of contact for nationwide clients, addressing and resolving commercial facility‑related maintenance issues while ensuring successful service delivery to sustain client satisfaction.

Location: Independence, OH (Onsite) • Division: Facilities Management • Reports to: National Account Operations Manager

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone‑Based Customer Service Skills: Demonstrated success in a telephone‑based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Benefits

• Exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• Clear path for career advancement

Schedule

Monday – Friday, 8:30 a.m. – 5:00 p.m.