Tour Desk Agent

Full-time position in Sales & Marketing at the Westgate Las Vegas Resort & Casino in Las Vegas, NV.

About the role

As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience. In this front-facing role, you’ll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success.

Pay: $18.00 per hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Responsibilities

• Effectively check guests into and out of the tour assignments for that morning.
• Coordinate the general office administration for the Vice President of the VOA.
• Provide clerical assistance to the General Manager and Senior Management as necessary.
• Help with routine and special projects for the Vice President, General Manager, and/or Senior Management.
• Assist with researching, resolving, and documenting internal and external issues.
• Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts.
• Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory.
• Answer multi phone lines, take messages, and answer general questions regarding complaints and inquiries.

Requirements

• High school diploma or GED (college coursework in hospitality a plus).
• 1+ year in customer service, hospitality, or administrative support preferred.
• Friendly, professional communication and guest service skills.
• Organized, detail-oriented, and able to multitask in a fast-paced setting.
• Comfortable with Microsoft Office and handling phones/inquiries.
• Problem-solver with a positive, team-focused attitude.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact