Hotel Front Desk Agent

About the role

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Pay

$23 hourly

Qualifications

• 1-2 years of hotel receptionist experience
• Comfortable taking telephone calls and mitigating stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary

Schedule

Flexible hours