Hotel Front Desk Agent

About the role

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high‑energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information.
• Communicate with housekeeping to make sure guest rooms are ready.
• Welcome, register, check‑in, and check‑out guests staying at the hotel, provide keys and room numbers, and record credit card information.
• Mitigate customer complaints as needed.
• Manage room bookings in‑person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.

Qualifications

• High school diploma, GED, or equivalent.
• Previous experience or working knowledge of Microsoft Office and reservation management systems.
• Impeccable interpersonal, time management, organizational, and customer service skills.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• Comfortable taking telephone calls and mitigating stressful situations.