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Jobs · Customer Service · Nevada

Tour Desk Agent

Westgate Resorts · Las Vegas, NV · 2 wk ago
On-siteCustomer Service$18/hrFull-time

Part of Westgate Resorts, the Vacation Internationale (VI) Sales Team operates inside the iconic Westgate Las Vegas Resort & Casino. As members of the Westgate family, the VI Sales Team shares the company’s passion for hospitality, integrity, and exceptional guest experiences. This high-energy team introduces guests from around the world to Vacation Internationale’s flexible vacation ownership program, helping them explore a world of travel possibilities.

About the role

As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience. In this front-facing role, you’ll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success.

Responsibilities

  • Effectively check guests into and out of the tour assignments for that morning.
  • Coordinate the general office administration for the Vice President of the VOA.
  • Provide clerical assistance to the General Manager and Senior Management as necessary.
  • Help with routine and special projects for the Vice President, General Manager and/or Senior Management.
  • Assist with researching, resolving, and documenting internal and external issues.
  • Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts.
  • Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory.
  • Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries.

Requirements

  • High school diploma or GED (college coursework in hospitality a plus).
  • 1+ year in customer service, hospitality, or administrative support preferred.
  • Friendly, professional communication and guest service skills.
  • Organized, detail-oriented, and able to multitask in a fast-paced setting.
  • Comfortable with Microsoft Office and handling phones/inquiries.
  • Problem-solver with a positive, team-focused attitude.

Benefits

  • Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
  • Paid Time Off – Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay – Access Your Earnings When You Need Them
  • Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) – Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement – Give Back and Make an Impact

Pay

$18.00 per hour. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

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