Total Rewards Coordinator

About the role

Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.

Key Responsibilities

• First point of contact for routine employee benefits and leave questions; triage and escalate complex or sensitive cases
• Process enrollments, life-event changes, and terminations in coordination with vendors and payroll
• Support open enrollment logistics, timelines, and employee communications
• Reconcile benefits invoices and flag discrepancies for review
• Maintain benefits and leave documentation and employee-facing guides
• Grow toward preparing and owning the leave-of-absence payroll file. As well as outline leave-of-absence cases end to end
• Maintain Total Rewards trackers, shared files, and process documentation (working in shared/collaborative formats)
• Respond to Tier-1 Total Rewards inquiries via the support queue; route what needs specialist attention
• Care for vendor communications, meeting logistics, and follow-ups
• Support compliance recordkeeping (e.g., ACA data, required notices) under review
• Pull, validate, and format data for recurring reports and dashboards

Compensation Support

• Maintain job and range data in the compensation system, including support on the job library / job catalog, and keep data hygiene high
• Aid with survey submissions and market data collection
• Prepare and format benchmarking data for analyst review
• Support annual merit and mid-year promotion cycle logistics (data prep, tracking, file management)
• Draft components of offer and compensation communications under guidance

Requirements

• 0–2 years of experience in HR, benefits, compensation, or related administrative / operations work
• Hands-on exposure to U.S. leave policies (FMLA, ADA, and at least one state PFML/disability program)
• Strong attention to detail and comfort working with data in Excel / Sheets
• Demonstrated discretion handling confidential employee information
• Clear written and verbal communication; service-oriented
• Ability to manage multiple deadlines across concurrent programs
• Must be US-based

Preferred Qualifications

• Experience supporting or preparing leave/payroll files, or multi-state US benefits and leave
• Exposure to an HRIS and / or compensation or benefits administration tools
• Prior experience in a SaaS / technology environment

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter. In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

Benefits and Perks

• Monthly company All Hands meetings
• Regular opportunities for executive leadership exposure through things like AMAs
• Access to continued learning & development opportunities
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth
• A growing network of Employee Resource Groups
• Company sponsored volunteer hours
• And more!

Equal Opportunity Employer

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

Compensation Range

$60K - $90K