Tool & Equipment Service Technician - Part-Time - Weekend Availablity Required

Job Requirements

• Perform in-shop diagnostics and repairs on customer-owned units and store equipment.
• Provide thorough documentation of diagnostics and repairs on assigned work orders.
• Utilize appropriate tools and adhere to all safety standards.
• Maintain a clean and organized workspace to ensure efficiency and safety.
• Assist customers with tool and equipment rentals, purchases, and service needs.
• Demonstrate proper equipment usage and preventive maintenance techniques.
• Deliver top-tier customer service by offering expert product knowledge and tailored solutions.
• Ensure all rental equipment is clean, well-maintained, and safe for customer use.
• Repair and maintain outdoor power equipment, including riding lawnmowers, trimmers, chainsaws, generators, and pressure washers.
• Support sales and service needs for brands such as Milwaukee, Toro, EGO, STIHL, John Deere, and Honda.
• Mentor Service Technician Trainees and assist in developing team members' technical skills.
• Participate in dealer training programs to enhance product knowledge and repair expertise.
• Operate forklifts and other equipment after completing the required training and certification.
• Follow company policies, OSHA regulations, and state-mandated safety procedures.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Strong technical knowledge of small engines and their components.
• Proficiency with hand tools and diagnostic equipment.
• Able to read and follow detailed instructions and established procedures.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Commitment to providing outstanding customer service.
• Forklift certification is a plus (training will be provided if needed).
• Comfortable working in a repair shop environment using standard equipment.
• Ability to lift up to 50 pounds and frequently lift/carry objects up to 25 pounds.
• Ability to perform physical tasks such as walking, standing, bending, reaching, and pushing.
• Comfortable working in an animal-friendly environment (accommodations available upon request).

Benefits

• 401(k) with Match Program – Available Day 1
• PTO that increases with seniority!
• Wellness Program – Earn $300 annually
• Team Member Assistance Program and Fund
• Discounted Pet Health Insurance
• Tuition Reimbursement Program
• Training and Growth Opportunities
• Team Member Discounts at all locations
• Company Discount Program for Tickets, Electronics, Vacations, and more!