Toll Collector

Location: Various locations within the City of El Paso, TX

FLSA: Non-Exempt

About the role

Under immediate supervision, collect tolls at an international bridge on assigned shift.

Responsibilities

• Count and verify assigned cash drawer at beginning of shift.
• Collect tolls from passing vehicles and pedestrians in both United States (U.S.) and Mexican currency and make correct change.
• Operate personal computer to process vehicular traffic by proper classification.
• Monitor traffic to refer vehicles to U.S. or Mexican Customs for inspection.
• Count daily collections, reconcile receipts, prepare daily reports and securely deposit receipts at end of shift.
• Respond to inquiries and complaints from the general public, providing directions and information, assisting in resolving problems, and interacting with border patrol, customs, other security personnel, coworkers, and the public.
• Perform duties of coworkers as necessary to ensure continuity of operations during absences.
• Advise supervisor in a timely manner of situations, issues, or complaints that have or could lead to deviation from expected results.

Requirements

• High School diploma or GED, or higher.
• One (1) year of cashiering or cash handling experience, including one (1) year of customer service experience.

Pay

$32,760.00 - $47,174.40 Annually

Schedule

Part-time

Benefits

• Life and Health Insurance: The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for dependents are also available. Optional Dental, Vision, and Short Term Disability coverage are selectable. Employees may participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All insurance options can be configured within a month of new employee orientation.
• Employee Assistance Program (EAP): Access to mental health sessions, therapy, and trained counselors to help cope with life’s stressors.
• Wellness Program: Includes wellness education, fitness tests, biometric screenings, group fitness, health coaching, and more.
• Tuition Assistance Program: Encourages personal and professional development by sharing educational costs for Degree, Certifications, Continuing Education, and Books & Equipment. Available after successfully completing original probation.
• Vacation Leave: Eligible after six months of employment for regular employees working a minimum of 20 hours per week.
  • 0 - 5 years of service: 12 days per year (3.70 hours per biweekly pay period for 40-hour/week employees).
  • >5 to 15 years of service: 17 days per year (5.24 hours per biweekly pay period for 40-hour/week employees).
  • >15 years of service: 20 days per year (6.16 hours per biweekly pay period for 40-hour/week employees).
  Part-time employees accrue vacation leave at a pro-rated amount.
• Sick Leave: Accrued in accordance with the Rules of the Civil Service Commission.
• Accident with Pay Leave: Applies to occupational injuries and diseases occurring on or after the adoption date of the amended ordinance.
• Pregnancy Leave: Treated the same as any other temporary physical disability. Employees may use accumulated sick leave, then annual leave, or take leave without pay.
• Legal Holidays:
  • New Year's Day (January 1)
  • Martin Luther King Holiday (Third Monday in January)
  • Cesar Chavez Day (March 31)
  • Memorial Day (Last Monday in May)
  • Juneteenth (June 19)
  • Independence Day (July 4)
  • Labor Day (First Monday in September)
  • Veteran's Day (November 11)
  • Thanksgiving Day (Fourth Thursday in November)
  • Day after Thanksgiving (Friday following the fourth Thursday in November)
  • Christmas Day (December 25)
  • Employee's Birthday
  • Any day designated as a holiday by City Council
  • If a holiday falls on a Saturday, the preceding Friday is observed; if on a Sunday, the following Monday is observed.