Call Center Collector

About the Role

Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence, and arranging repayment schedules in order to minimize loss to the organization.

Responsibilities

• Review documentation related to delinquent accounts
• Contact customers/clients via telephone and/or written correspondence
• Arrange and negotiate repayment schedules

Requirements

• High school diploma or equivalent
• Two to three years of experience in collections and/or customer service activities

Skills

• Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
• Strong customer service/relations skills
• Ability to identify and resolve exceptions and to organize and interpret information
• Good verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

The salary range for this role is $20.00 - $22.50 per hour, reflecting figures based on the primary location. The actual range may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401(k) contribution and pension (all benefits are subject to eligibility requirements).