Bilingual Collections Representative (Toll)

About the role

MCI is seeking Bilingual Collections Representatives to join our growing team in Tampa, Florida. The ideal candidate is a persuasive communicator with a passion for helping people achieve financial stability.

Responsibilities

• Engage with customers to resolve outstanding toll balances, negotiate payment plans, and maintain positive relationships.
• Process payments utilizing the toll operations back-office systems.
• Manage in-person customer-related inquiries regarding toll activities, complaints, etc.
• Collaborate with customer service professionals to improve overall customer experience.
• Assist with incoming customer service phone calls to resolve issues.
• Complete end-of-day/shift deposits and balancing reports.
• Adhere to all attendance and work schedule requirements.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data entry utilizing a computer.
• The ability to read and speak English and Spanish fluently.
• Excellent organizational, written, and oral communication skills.
• Ability to work shifts in accordance with the toll operations hours of operations.
• Non-cash payment processing experience on a computerized system.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Skills

• Excellent verbal and written communication skills.
• Ability to handle high-volume call volumes.
• Strong problem-solving and negotiation skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

We offer a competitive compensation structure, paid time off, incentives & rewards, health benefits, retirement savings, disability insurance, life insurance, and supplemental insurance. We also provide a variety of career growth opportunities and paid training.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

Shifts in accordance with the toll operations hours of operations.