Bilingual Collections Representative

About the role

Responsible for an assigned portfolio, handling incoming telephone calls, establishing positive customer relationships, greeting visitors professionally, making collection calls, and performing a wide variety of clerical duties.

Responsibilities

• Bring loans up to date.
• Collect all outstanding debt.
• Answer calls and perform customer service follow-up.
• Take payments and answer customer questions.
• Input insurance information only after collection calls have been made.
• Make collection calls for delinquent accounts.
• Follow up with impounded vehicles and provide corresponding paperwork to retrieve them.

Requirements

• High School Diploma and some junior college education.

Skills

• Bilingual (English/Spanish) – required.
• Diplomacy and professionalism.
• Keyboard and computer literacy (Word, Excel, Outlook).
• Strong written and oral communication skills.
• Telephone etiquette and customer service.
• Organization, time management, and proofreading skills.
• Math aptitude.