Collections Representative (Bilingual French)

About the role

We're looking for a Bilingual French Collections Representative to join our team and play a key role in partnering with customers to resolve invoice disputes, improve payment outcomes, and deliver an excellent customer experience. This is not a high-volume call center collections position. Instead, you'll focus on investigating account issues, responding to customer inquiries, collaborating with internal teams, and finding solutions that help customers pay accurately and on time.

Responsibilities

• Utilize problem solving and critical thinking skills to determine root cause of aging invoices
• Leverage systems functionality and established processes to resolve aging invoices
• Work within established procedures and adheres to quality guidelines
• Escalate complex issues to senior team members and/or leadership
• Contribute ideas for process improvement
• Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
• Continue to develop skills and build upon knowledge of collections process
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications

Required:

• High School Diploma or GED equivalent
• Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience
• Bilingual French requirement — French language proficiency required (spoken and written)

Preferred:

• Proficient in Microsoft Office Suite of programs
• Effective and flexible communication skills
• Strong customer service and interpersonal skills
• Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
• Ability to work in fast-paced, professional, and deadline driven environment
• Values a diverse and inclusive work environment

Pay

Compensation Range $16.35 – $34.46. The base pay range displayed reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed reflect the base pay only and do not include additional variable compensation.

Benefits

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities