TOC - Call Center Specialist
Marshall Medical Centers · Huntsville, AL · 2 wk ago
Customer ServiceFull-time
About the role
The Orthopaedic Center is seeking a full-time Call Center Specialist to handle a high volume of incoming phone calls.
Responsibilities
- Answer incoming calls in a timely manner
- Communicate professionally, both orally and in writing for clear, legible messages
- Transfer and take detailed messages as needed
- Schedule appointments according to physician profiles
- Absorb some insurance/billing responsibilities
- Assist with other tasks as assigned
Qualifications
- High School diploma or equivalent
- Experience with multi-lined phones preferred
- Customer Service Representative experience preferred
- Some insurance/billing experience preferred
- Ability to work under pressure, multitask, and meet deadlines
- Outstanding organizational and writing skills
- Ability to speak clearly and concisely
- Independent, self-starting, and highly motivated
- Proven positive, "teamwork" attitude in work history
About Us
At The Orthopaedic Center, we are proud to be the region's leading orthopaedic group, dedicated to delivering exceptional patient care. We are currently seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.