TOC - Call Center Specialist
Marshall Medical Centers · Athens, AL · 2 wk ago
Customer ServiceFull-time
About the role
The Orthopaedic Center is seeking a full-time Call Center Specialist to handle a high volume of incoming phone calls.
Responsibilities
- Answer incoming calls in a timely manner
- Communicate professionally, both orally and in writing
- Transfer and take detailed messages as needed
- Schedule appointments according to physician profiles
- Assist with insurance and billing tasks
- Communicate effectively with patients, TOC physicians, and staff
Qualifications
- High School diploma or equivalent
- Experience with multi-lined phones, customer service, and some insurance/billing preferred
Additional Skills/Abilities
- Work under pressure, multitask, and meet deadlines
- Excellent organizational and writing skills
- Speak clearly and concisely
- Independent, self-starting, and highly motivated
- Positive, "teamwork" attitude in work history
About Us
At The Orthopaedic Center, we are the region's leading orthopaedic group, dedicated to providing exceptional patient care. We are expanding our team and seek motivated professionals passionate about excellence, collaboration, and making a difference in our patients' lives. Join us and become part of a dynamic and growing organization committed to outstanding orthopaedic care.