To-Go-Restaurant - Miami International Airport

Responsibilities

• Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
• Counts money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Answers all guest questions or finds appropriate answers for guests
• Bags all purchase for each customer
• Performs duties of barista and food preparation as needed
• Able to accurately enter all orders into the point-of-sale system
• Maintains display items in a clean and orderly fashion
• Offers up-selling opportunities to all guests
• Receives payment by cash, credit card or airline voucher
• Issues all receipts and change due to customers
• Compiles all credit card receipts, airline vouchers, and shift paperwork to turn in at the end of each shift
• Adheres to MCA cash handling policy and procedures
• Communicates customer refunds and complaints to MOD
• Maintains clean and orderly checkout areas
• Maintains orderly appearance of register area and supplies stocked
• Weighs items sold by weight to determine prices
• Stocks shelves and other market areas as directed by MOD
• Affords assistance to other crew members as needed; is aware of and alerts other crew members of customers' needs
• Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc
• Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
• Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc
• Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
• Sweeps and mops as needed
• Performs other duties and side-work as assigned

Qualifications

• Demonstrated pleasant attitude and energy to ensure great customer service
• Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
• Demonstrated ability to learn food and beverage knowledge and participate in training as required
• Ability to work under pressure and multi-task in a fast-paced environment
• Ability to accurately count money and make change
• Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
• Ability to complete all shift-end documentation
• Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
• Ability to maintain a safe and clean restaurant for customers
• Ability to walk and stand for long durations
• Ability to operate all equipment necessary to perform the job (i.e. register, coffee machine, espresso machine, toaster)
• Ability to do moderate to heavy lifting (25 lbs or less)
• Knowledge and adherence to MCA policies and procedures
• Knowledge and adherence to all airport rules and regulations
• Commitment to service of customers, staff, co-workers, and management
• High integrity and honesty, Work Ethic, passion, and commitment
• Ability to work scheduled hours, including weekdays, weekends, and holidays
• Follow through and dependability
• Knowledge and commitment to safety and food sanitation