Server - Miami International Airport

Role and Responsibilities

• Serves guests food and beverages following the Brands core Steps of Service.
• Works in assigned restaurant location as determined by management.
• Greets guests warmly with a smile, making eye contact, checks for table setting completeness.
• Answers all guest questions or finds appropriate answers for guests.
• Communicates all daily food and drink specials to guests; takes accurate food and beverage orders.
• Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item.
• Accurately enters all orders into the point-of-sale system.
• Offers up-selling opportunities to all guests.
• Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol.
• Prepares hot and cold drinks and mixed non-alcoholic drinks as needed.
• Demonstrates appropriate wine service techniques when presenting tableside wine service.
• Anticipates guests needs, including refilling drinks and replenishing flatware.
• Assists other servers as needed; is aware of and alerts other crewmembers of customers’ needs.
• Runs food as needed on an ongoing basis.
• Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins.
• Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher.
• Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
• Assists kitchen staff as needed.
• Cleans and presets tables for next customers.
• Offers information, recommendations, MCA and Brand history, etc.
• Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines.
• Sweeps and mops as needed.
• Performs other duties and side-work as assigned.

Benefits

• Medical
• Dental
• Vision
• Life
• 401K
• Paid: Vacation, Federal Holidays, Sick days, Birthday, Anniversary, Bereavement.
• Other benefits: Uniform, Mea Voucher, shoes yearly discount.