TM Onboarding Specialist I

We’re always looking for bright individuals to join our growing organization. As part of the First Financial Family, we invest in your development and provide a dynamic work environment where you’re challenged, valued, and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Office Location: Abilene, Texas, United States

About the Role

Provides operational and quality assurance support for the implementation and training of Treasury Management products and services. Products supported by Treasury Management include:

• ACH Services
• Business Online Banking and Business Bill Pay
• Lock Box
• Remote Deposit Capture
• Positive Pay
• Payroll Card
• Wire Transfer Services

Responsibilities

• Onboard Treasury Management clients from implementation to training clients to use Treasury Management products.
• Participate in weekly Implementation Status Update Calls with Treasury Management Sales support staff.
• Review Treasury Management Agreements to ensure proper execution.
• Perform quality assurance on Treasury Management implementations as required.
• Responsible for updating implementation and quality assurance procedures as needed.
• Work on special projects as needed.
• Assist with other daily operational activities as needed.
• Perform other duties as assigned.

Requirements

Seeking individuals who will provide high-touch, professional, reliable, and prompt customer service to First Financial Bank commercial clients. Candidates must meet the following qualifications:

• Minimum of one year of banking experience (teller, personal banker, operations, etc.).
• One year of strong customer service experience, preferably in financial services.
• A two-year college degree in business or a related field is required or may be substituted for experience in financial services.
• Excellent written/verbal communication and customer service skills.
• Proficiency in Windows-based applications and the ability to meet training standards.
• Analytical skills geared toward problem-solving, time management, and prioritization.

Skills

• Preferred experience in working with an internet bank.
• Knowledge of legal documentation required for new account opening.
• Detail-oriented.
• Effective communication skills – both verbal and written.
• Ability to establish positive working relationships across the organization.
• Solid technical proficiency in the use of PC software tools and systems.