TLS Case Manager

About the role

The Time Limited Subsidy Case Manager formerly known as Rapid Rehousing Case Manager will provide services to homeless transition aged youth (18-24 years old).

Responsibilities

• Conduct initial intake, needs assessment, and collect the Next Step screening tool to enroll client to the Time Limited Subsidy Program
• Carry case load of maximum of 20 -25 youth.
• Absorb clients in determining personal goals and plans to achieve such goals through the development of the Individual Action Plan (IAP), including frequency and duration of any identified support services.
• Conduct face-to-face contact with each client on regular basis: once a week for unhoused clients and a minimum of one home visit once housing is secured.
• Partner with partners to outreach to homeless youth in South Los Angeles.
• Establish and cultivate relationships with landlords and other housing providers to build a portfolio of housing options for clients.
• Cookordinate services in the following categories: (a) employment training and education; (b) money management counseling; (c) mental and/or medical health services and (d) legal and benefits counseling.
• Participate in coordinated case conferencing meetings with service providers.
• Develop and facilitate workshops on topics including, money management, life skills (including transportation, training in self-advocacy/community accessibility), achieving independence and other topics as needed.
• Data collection/entry into HMIS & Salesforce database to assemble reports and evaluate program outcomes.
• Maintain client case file for accuracy of all eligibility required documents as per CRCD case filing protocols and procedures.
• Compile and submit monthly service reports to supervisor that track client’s status and the supportive services which have been provided to them.
• Attend all required LAHSA meetings, relevant community meetings and staff development training as assigned.
• Act as a liaison among the Project Manager, the property management company, and the primary mental health provider to facilitate the communication of concerns that could jeopardize the client’s housing.
• Act as a liaison and coordinate linkage to services with numerous public social service agencies and community provider to link clients with employment and education/ training.
• Delivery of services through CRCD’s Client Centered Approach
• Uphold CRCD’s Mission Statement and 5 Year Strategic Plan

Qualifications

• 1-2 years’ experience or related work and a Bachelors-level Degree; or an Associates-level Degree and at least 2 years’ experience providing housing-based support services to young people facing multiple barriers to housing stability.
• Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, mental health systems.
• Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries.
• Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate. Proficient in Microsoft Office suite required.
• Knowledge of South Los Angeles community & social services resources a plus.
• Background in Mental Health services, Trauma Informed Care, and/or Harm Reduction a plus.
• Working knowledge in data tracking systems and tools.
• Strong organizational skills to manage large caseload, data, and reporting duties.
• Aptitude in decision-making and problem-solving.
• Reliable transportation, valid driver's license, and car insurance as required by law.
• This is not a work from home position. This role reports to the office 5 days a week.

Benefits

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA

Pay

$50,000-$55,000 annually