Client Case Manager

Key Responsibilities

• Meet with clients and families to accurately complete all admission paperwork and ensure they understand the homecare plan and their responsibilities.
• Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
• Schedule and facilitate initial and ongoing client and caregiver meetings.
• Review services and cost of care with clients, complete client service agreements, and initial paperwork.
• Schedule, conduct, and document home visits, collecting client feedback on caregiver performance and addressing any issues.
• Develop and update the Plan of Care in accordance with client needs and wishes.
• Conduct supervisory visits in the home to ensure services are provided according to the Plan of Care.
• Effectively resolve complaints and incidents.
• Evaluate client and employee satisfaction.
• Recognize and reward good job performance and promote caregiver recognition.
• Assess caregiver performance and participate in caregiver performance reviews.
• Administer disciplinary action to caregiver employees per Agency policy.
• Maintain positive relationships with clients and referral sources.
• Independently respond to and resolve client complaints and concerns.
• Maintain and order office supplies as needed.
• Perform on-call evening and weekend duties as directed, keeping on-call materials current and managing calls in accordance with company policies.

Qualifications

• Ace in a health care related field and two years of supervisory experience in homecare is preferred.
• Proficiency with Microsoft Office (Word, Excel, and Outlook) applications, scheduling systems, and other healthcare industry-related software.
• Ability to listen and communicate clearly, fluently, and diplomatically – both orally and in writing.
• Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations.
• Presentation of a well-groomed image that reflects the professionalism of the business.
• Ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions.
• Ability to work independently and proactively with minimal direction and/or supervision.
• Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources. Demonstrate a strong commitment to client service excellence.
• Ability to lawfully work in the U.S.

Benefits

• Life/work balance
• Excellent pay with bonuses
• Medical/Dental/Vision Insurance
• 401(k)
• PTO Plan
• Holidays and Floating Holidays
• Supportive, fun work environment
• Experienced, tenured co-workers