Client Services Case Manager

Role

The Client Services Case Manager works as part of the Client Services Unit and provides ongoing case management, treatment adherence support and supportive referrals for patients Living with HIV/AIDS receiving care at the health centers affiliated with Harbor.

Responsibilities

• Provides Intake, Assessment, Individual Service plans and ongoing case management for patients living with HIV/AIDS.
• Practices under DPH, HRSA HAB, and BPHC case management standards of care and periodically evaluates and ensures that standards are met.
• Regularly assesses case management services and identifies areas of growth and improvement.
• Collaborates with medical and other staff to develop and implement patient care plans via multidisciplinary case conferences and individual provider meetings.
• Timely and accurately records necessary and pertinent data in client’s medical record following HHSI policies and procedures.
• Engages patient to help manage appointments and referrals and maintains monthly outreach to patients for engagement.
• Attends monthly department meetings, mandatory and non-mandatory trainings, and conferences.
• Assists clients in accessing core and supportive services of medical transportation, mental health referrals, oral health care and nutrition.
• Participates in annual Part A BPHC Site Visits, and HRSA Site visits and contributes to preparations of audit.

Requirements

• Bachelor’s degree in Social Work, Human Services or related field required.
• BLS (Basic Life Support for Healthcare Providers) Certification required.
• License in Social Work (LSW) or LADC (License in Alcohol and Drug Counseling) or five years of experience in Case Management may be substituted for the BA/BS degree, Master’s Degree in Psychology, Human Services, Social Work, Education or closely related field may be substituted for professional experience.
• One year of Case Management experience.
• Ability to work independently and cooperatively as part of a multidisciplinary team.
• Ability to prioritize, organize and schedule busy workdays.
• Basic business writing skills.
• Basic skills in effectively using Office 365 applications including Word, Excel and Outlook and Teams.