Title Specialist I (Manheim)

Key Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Enter payments into the system received by buyers/sellers and ensure they are applied accurately and timely.
• Examine vehicle titles for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers and regulatory agencies.
• Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Assist with sale day balancing activities.
• Assist with title and check audits.

Qualifications

• Minimum- High School Diploma/GED
• Generally, less than 2 years of experience
• Effective communication skills
• Possesses good problem-solving, organizational, and computer skills
• Basic computer software skills required
• Vision abilities that include close, distance and depth perception

Preferred Experience

• In the auction/automobile industry or at the Department of Motor Vehicles
• Notary seals and stamps

Work Environment

Office setting.

Compensation

Hourly pay rate is in the range of $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.

Benefits

• Eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

EEO Statement

Equal Opportunity Employer including disability/vets