Title Processing Supervisor - DMP

About the role

We are seeking a Title Processing Supervisor with experience in title processing and supervision of team(s). You will be part of leading our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing.

Responsibilities

• Meticulously process vehicle titles, ensuring accuracy and marketability.
• Communicate effectively with diverse audiences, conveying information and ideas clearly.
• Lead a team responsible for processing vehicle titles from various states, enhancing team accuracy and efficiency.
• Create and implement streamlined processes and procedures to improve team performance.
• Establish and manage key performance indicators (KPIs) for the team, holding team members accountable for meeting department goals and expectations.
• Collaborate with other Title department Supervisors and Processing team members to ensure customer satisfaction.

Requirements

• A minimum of 5 years of experience in vehicle title processing.
• At least 1 year of supervisory experience in a title department or leading a team.
• Excellent written and verbal communication skills.
• A problem-solving ability and capacity to identify successful outcomes.
• A positive attitude with a customer-centric approach.
• The ability to troubleshoot and resolve end-user issues, and escalate as necessary.
• A data-driven mindset, actively seeking opportunities to improve department processes.

Nice to have

• Experience utilizing Google Suite and Slack.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
• Immediately vested 401K (US) or RRSP (Canada) with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave (US).
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
• Royalty-free Employee Assistance Program.
• Employer-paid Leap into Service Day to volunteer.
• Tuition reimbursement for eligible programs.
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
• A company culture of internal promotions, diverse career paths, and meaningful advancement.