Title Manager

About the role

McMichael Taylor Gray, LLC is seeking a Foreclosure Title Manager for our Charlotte, North Carolina office location. The Foreclosure Title Manager is responsible for the daily priorities for our footprint states.

Responsibilities

• Maintain awareness of foreclosure timelines and monitor adherence to Firm policies and procedures.
• Maintain compliance with state, federal and client guidelines.
• Support title team to ensure department standards and client objectives are met.
• Lead department staff and team leads to ensure compliance with Firm's policies and procedures.
• Assist in establishing and implementing department policies, procedures and reporting.
• Monitor workflow to ensure appropriate levels of productivity and customer service are met.
• Support title review, curative and ancillary title functions (Assignments, Substitutions of Trustee, Mobile Homes, Recordings), where necessary.
• Re-develop and implement training guides and programs, ensuring they are carried out according to established requirements.
• Audit daily performance logs to improve process and productivity levels.
• Review and Rebut Client Scorecards.
• Meet contractual timelines through monthly audits of client referrals.
• Onboard and oversee all new Team Member training.
• Promptly handle all escalated matters and evaluate how to prevent similar escalations in the future.
• Create, modify, deploy and apply Work Instructions and monitor Team adherence for Team Member coaching if necessary.
• Administer and monitor Performance Improvement Plans.
• Review and approve staff payroll and PTO requests.
• Perform all direct reports Annual Assessments.
• Routinely analyze the CaseAware (case management system) sequences for inefficiencies in each process.
• Participate in testing of document templates for the title department to ensure accurate data is captured in the standard templates.

Requirements

• Proficiency in time management and organizational skills with the ability to prioritize numerous tasks in a high-volume environment.
• Professionally communicate and provide exceptional customer service to both clients and team members.
• Ability to work both independently and as part of a team.
• Experience and working knowledge of the various client systems such as Black Knight, Tempo, and Case Aware.
• Proficiency with Microsoft products including MS Office (including Excel, Outlook and Word), Teams and SharePoint.

Qualifications

• High school diploma or equivalent required. Associate degree or Paralegal certification preferred.
• At least 5+ years related experience preferred in default operations/creditors’ rights.
• Working knowledge/familiarity with the foreclosure process from start to finish preferred.
• Prior experience in a law firm setting preferred.
• Notaries or candidates willing to become a notary are preferred.

Skills

• Proficiency in time management and organizational skills with the ability to prioritize numerous tasks in a high-volume environment.
• Professionally communicate and provide exceptional customer service to both clients and team members.
• Ability to work both independently and as part of a team.
• Experience and working knowledge of the various client systems such as Black Knight, Tempo, and Case Aware.
• Proficiency with Microsoft products including MS Office (including Excel, Outlook and Word), Teams and SharePoint.

Benefits

McMichael Taylor Gray, LLC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.