Manager, Title Services

Responsibilities

• Hire, train and develop associates to reflect the Wyndham Count on Me! service culture.
• Responsible for coaching, motivating and developing associates and to achieve operational goals.
• Responsible for overseeing supervisory and/or lead associates.
• Takes appropriate corrective disciplinary action as necessary.
• Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact.
• Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity.
• Pairs and coordinates with external/internal business partners to eliminate root cause of process defects.
• Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated.
• Keeps fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keeps all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases.
• Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies.

Requirements

• Bachelor’s degree or equivalent work experience
• Paralegal certificate or title agent license, preferred
• Strong people management and motivational skills
• Adaptable
• Understand and advise on title and closing related matters
• Excellent written and oral communication skills
• Detailed oriented
• Analytical Skills
• Team and results oriented
• Ability to keep sensitive information confidential
• Provide exceptional customer service to owners and coworkers
• Establish and maintain strong working relationships with team and appropriate internal contacts
• Technical Skills: Microsoft Office Applications including, Word, Outlook, Excel and PowerPoint

Qualifications

• 5 years of related experience
• 3 years supervisory or leadership experience
• 3 years company experience, preferably in Legal, Financial Services, Sales Administration or Owner Care
• 1 - 2 years experience in a title or closing field

Skills

• People Management and Motivational Skills
• Adaptable
• Understand and advise on title and closing related matters
• Excellent written and oral communication skills
• Detailed oriented
• Analytical Skills
• Team and Results Oriented
• Ability to Keep Sensitive Information Confidential
• Exceptional Customer Service
• Establish and Maintain Strong Working Relationships
• Technical Skills: Microsoft Office Applications including, Word, Outlook, Excel and PowerPoint

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Life and Accident Coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hotel hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.