Title Express Processor (Remote)

About the role

The Title Express Processor assists auto insurance companies with procurement of vehicle titles, title paperwork, and works with financial institutions and vehicle owners. Duties include answering basic Title Express (TE) questions, sending and receiving documents, and following up with customers.

Responsibilities

• Answer basic TE questions and provide claim updates
• Create and send all documents required per state guidelines for Total Loss Packets
• Secure payoff information, Letters of Guarantee, and Copy of Title from Initial Lien Holder calls
• Contact owners/insureds for customer-specific tasks, informing them of the packet they will receive
• Follow-up with owners/insureds for needed or corrected documents
• Contact Lien Holders for documents listed in initial calls
• Send revised packets to owners/insureds as needed
• Launch "Okay to Pay" the owner/insured to the insurance company after final review of file for compliance
• Maintain a shared inbox to address tasks and directives according to company policy, timelines, and contractual obligations
• Monitor and manage mail to ensure documents are compliant per state guidelines
• Occasionally handle overtime as needed

Requirements

• 1 year of office customer service experience
• High School degree
• Lives in the United States
• Proficient in basic office equipment and Microsoft products
• Able to identify and analyze vehicle title documents within company and State guidelines
• Works closely with State DMV's and Lien Holder entities
• Problem solver
• Basic 10-key proficiency
• Fast-paced environment
• Excellent communication skills (written and verbal)
• Excellent customer service skills and attitude
• Basic math skills
• Ability to delegate and prioritize workflow
• Independent or team environment
• Reads and writes in English fluently and effectively
• Valid driver's license

Qualifications

• Valid driver's license

Skills

• Customer service
• Document handling
• Communication
• Problem solving
• Time management

Benefits

• Medical/Dental/Vision
• 401(k) with a company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
• Many other employee benefits

Pay

$18.00 - $20.29 per hour

Schedule

Varies based on workload and company policy