Title Express Processor Remote

About the role

The Title Express Processor assists auto insurance companies with procurement of vehicle titles, title paperwork, and works with financial institutions and vehicle owners. Duties include opening and scanning mail, handling call queues, creating and sending documents, following up with customers, and monitoring shared inboxes.

Responsibilities

• Opening and scanning mail received
• Answering basic Title Express questions and giving claim updates
• Creating and sending all documents required per state guidelines for Total Loss Packets
• Securing payoff information, Letters of Guarantee, and Copy of Title from Initial Lien Holders
• Contacting owners/insureds for initial and follow-up tasks
• Sending revised packets as needed
• Mailing approvals and reviewing documents for compliance
• Ledging and paying owners/insureds to the insurance company after final review
• Monitoring and addressing tasks and directives in a shared inbox
• Performing other tasks as assigned by management

Requirements

• 1+ years of office customer service experience
• High School degree
• Proficient in basic office equipment and Microsoft products
• Ability to identify and analyze vehicle title documents within company and State guidelines
• Experience working closely with State DMV's and Lien Holder entities
• Problem-solving ability
• Basic 10-key proficiency
• Fast-paced environment experience
• Excellent communication skills (written and verbal)
• Customer service skills and attitude
• Basic math skills
• Workflow delegation and prioritization skills
• Ability to work independently or in a team environment
• Fluency in reading and writing English
• Valid driver's license
• Occasional overtime as needed

Qualifications

• HS degree
• Office customer service experience
• Microsoft product proficiency
• Vehicle title document analysis ability
• State DMV and Lien Holder experience
• Problem-solving skills
• 10-key proficiency
• Fast-paced environment experience
• Customer service skills
• Basic math skills
• Workflow delegation and prioritization skills
• English language fluency
• Driver's license
• Occasional overtime availability

Skills

• Customer service
• Communication
• Problem solving
• Multi-tasking
• Document processing
• Customer relationship management
• Time management
• Attention to detail

Benefits

• Medical/Dental/Vision coverage
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation and sick pay
• Paid company holidays
• Life and AD&D insurance
• Discounts
• Many other employee benefits

Pay

$20.26 - $22.84 per hour

Schedule

Flexible schedule

Benefits Summary

Includes medical/dental/vision coverage, 401(k) with company match, ESPP, EAP, vacation/sick pay, paid company holidays, life/AD&D insurance, discounts, and many other employee benefits.

E-Verify Program Participation

Copart participates in the E-Verify program. For U.S. applicants and employees only, please click here to learn more: E-verify Participation