Title Express Processor (Remote)

About the role

The Title Express Processor assists auto insurance companies with procurement of vehicle titles, title paperwork, and coordination with financial institutions and vehicle owners.

Responsibilities

• Handle call queue: answer basic Title Express questions, provide claim updates, and direct callers to the correct party or team.
• Create and send Total Loss Packets containing all documents required per state guidelines.
• Make initial calls to lien holders to secure payoff information, Letters of Guarantee, and copies of titles.
• Contact owners/insureds to inform them of packets that will be sent and perform customer-specific tasks.
• Follow up with owners/insureds and lien holders on needed or corrected documents.
• Send revised packets to owners/insureds as needed.
• Adhere to internal cycle times and other auditable criteria.
• Review mail to ensure documents comply with state guidelines.
• Launch "Okay to Pay" approvals to insurance companies after final compliance review.
• Monitor and work a shared inbox to address tasks and directives per company policy, timelines, and contractual obligations.
• Perform other tasks as assigned by management.

Requirements

• 1 year of office customer service experience.
• High school diploma or equivalent.
• Proficient with basic office equipment and Microsoft products.
• Ability to identify and analyze vehicle title documents within company and state guidelines.
• Experience working closely with state DMVs and lien holder entities.
• Strong problem-solving skills.
• Ability to multitask and prioritize workflow.
• Basic 10-key proficiency.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong customer service skills and a positive attitude.
• Basic math skills.
• Ability to work independently or in a team environment.
• Fluent in reading and writing English.
• Valid driver’s license.
• Occasional overtime as needed.

Benefits

• Medical, dental, and vision coverage.
• 401k with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• 10 vacation days per year.
• 7 paid company holidays.
• Life and AD&D insurance.
• Additional employee benefits.

Pay

$20.26 - $22.84 per hour.