Title & Escrow Operations Manager
Overview
Clever is a venture-backed real estate technology company focused on transforming the real estate buying, selling, and management experience. We are seeking a Title & Escrow Operations Manager to lead a team of 6–10 professionals in managing residential closings across multiple states.
Responsibilities
Directly manage 6–10 closers, escrow officers, and processors
Run consistent 1:1s, huddles, and performance reviews
Set the tone for a high-trust, feedback-rich culture
Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT)
Monitor pipeline health, balance workload, and serve as the senior escalation point
Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions
Ensure all files meet Federal and state-specific requirements
Maintain alignment with underwriter requirements and ALTA Best Practices
Investigate every compliance miss and convert it into a permanent process fix
Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling
Keep SOPs current and turn escalation patterns into systemic fixes
Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless
Surface trends, risks, and opportunities early — with data and a recommended path forward
Requirements
5+ years in title, escrow, settlement, or closing (residential resale) with 2+ years managing a team
Hands-on across the full closing lifecycle — title through disbursement
Strong knowledge of Federal and multi-state compliance (RESPA, TRID, CFPB, BSA/AML)
Proficient in Qualia
Strong communicator; comfortable in a fast-moving, remote, multi-state environment
Bonus Points
Active title producer or escrow officer license (FL, TX, or others)
Multi-state experience across attorney, escrow, and title states
ALTA Best Practices certification experience
Experience launching a new market or scaling a team during growth
Qualifications
A leader people want to work for
Strong interpersonal skills
Organized
Analytical
Calm under pressure
A clear communicator
A builder
AI Fluency
Benefits
Comprehensive Benefits: Medical, dental, vision, and life insurance
Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays
Professional Development: Annual budget for learning and career growth
Tenure Sabbaticals: Paid sabbaticals to celebrate major milestones
Clever Product Benefit: Exclusive access to Clever homeownership perks
Work-From-Home Stipend: Support for your remote workspace
401(k): Retirement plan administered through Guideline
Parental Leave: 6–12 weeks of paid parental leave
Wellness Benefits: Free counseling sessions and optional weekly meditation