Escrow Operations Manager

About the role

Responsible for ensuring the effective day-to-day delivery of a defined Escrow operation. Serve as the subject-matter expert, providing guidance and oversight on operational processes, and driving continuous improvement to meet quality, compliance, and efficiency standards. While accountable for outcomes, the role does not directly manage staff.

Responsibilities

• Manage and oversee daily functional activities to ensure accurate, timely, and compliant delivery.
• Act as the first point of escalation for operational issues, troubleshooting and resolving problems.
• Maintain up-to-date functional documentation, workflows, and standard operating procedures.
• Ensure compliance with internal policies, industry regulations, and quality standards.
• Monitor functional KPIs and prepare reports for leadership on performance and risk.
• Lead small to medium process improvement initiatives, including automation or workflow redesign.
• Partner with colleagues in related functions to ensure smooth end-to-end operational delivery.
• Provide subject-matter expertise to stakeholders and support audits or compliance reviews.

Requirements

• Required Education, Experience, Certification/Licensure:
  • Bachelor’s degree or equivalent combination of education and experience
  • May require advanced degree
  • 5+ years of directly related experience
  • Professional certificates may be required for the role
• Knowledge, SKILLS, and Abilities (KSAs):
  • Excellent written and verbal communication skills
  • Excellent interpersonal, relationship-building and teamwork skills
  • Self-motivated; self-starter
  • Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
  • Proficient in Microsoft Word, Excel and PowerPoint

Qualifications

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Benefits

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.