Title Customer Support Agent

About the role

The Customer Care Agent supports the acquisition process by managing documentation from initial customer contact through contract completion and funding. They receive, scan, and upload contracts, titles, and supporting documents into internal systems (Salesforce, HappyFox, and related platforms).

Responsibilities

• Coordinate with internal teams (Accounting, Titles, Funding, and Dealership) to ensure each deal progresses accurately and on schedule.
• Provide exceptional customer service to sellers by communicating status updates, clarifying paperwork requirements, and ensuring a smooth selling experience.
• Aid management with administrative tasks, reporting, and special projects to enhance departmental efficiency.
• Maintain compliance with company standards and regulatory documentation practices.

Requirements

• Strong knowledge of Microsoft Office applications (Outlook, Word, Excel).
• Exceptional attention to detail and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with professionalism and discretion.
• Strong interpersonal skills and the ability to collaborate across multiple departments.
• Knowledge of title and registration procedures (automotive or RV industry preferred).

Qualifications

For the role, the ideal candidate combines administrative precision with strong communication skills and a commitment to providing outstanding customer support.

Skills

• Microsoft Office proficiency (Outlook, Word, Excel).
• Attention to detail and organizational skills.
• Ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Confidentiality and professionalism.
• Title and registration procedures knowledge (automotive or RV industry preferred).

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligible)
• Tuition Reimbursement (if eligible)
• On-the-job training opportunities

Pay

This position offers a base hourly rate with the potential for performance-based incentives. The pay range for this role is $15.30-$18.84 per hour. Compensation is determined by experience, skill set, and organizational needs.

Schedule

The role is full-time, offering a comprehensive benefit package including medical, dental, vision, and more!