Customer Support Agent

Key Areas Of Responsibility

• Receive and create service requests using customer information (including thorough documentation of problem and subsequent activity).
• Utilize various systems to proactively monitor time-sensitive incidents from end-to-end to meet defined SLAs.
• Engage adequate third-party resolver groups to resolve incidents.
• Ensure reported issues are being handled in a timely manner and by appropriate resolver group, using known solutions documented in knowledge base.
• Determine priority based on information and documented guidelines.
• Follow solutions outlined in knowledge base.
• Follow established customer-specific processes.

Pre-requisites

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Strong teamwork and interpersonal skills.
• Strong multi-tasking ability.
• Intermediate knowledge of computer networking and Excel.
• Prior call center experience.
• Experience using ticketing systems preferred.

Full Time Employee Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.